SUPPORT · APPSORCERER
A little help,
right on time.
Questions about your countdown? Email help@appsorcerer.com.
Include your store’s myshopify.com address, campaign name, what you expected and what happened. A screenshot can help; hide any private details. Never send passwords, access tokens or payment information.
Your first countdown
- Open Chronivelle from Apps in Shopify admin and choose Create campaign.
- Set the message, placement, timezone, start and end. Preview the campaign, then Save draft.
- Choose Publish on the campaign. Saving an edit alone does not change the published offer.
- Open your theme editor. Start with an unpublished copy of your theme.
- For a floating bar, enable Chronivelle bar under App embeds. For an inline countdown, add the Countdown app block to a compatible product template. Save your theme changes.
A theme must support app blocks for inline placement. Review your draft theme before publishing any theme changes.
When a countdown does not appear
- Check that the campaign is published and its start time has arrived.
- Check the selected timezone, deadline, placement and product handles.
- Enable the embed or add the block in the same theme you are previewing.
- Reload the storefront after publishing or disabling a campaign. Pages already open keep their previous configuration until reloaded.
- If offers overlap, the higher priority wins within that placement. An active offer takes precedence over an expired message.
Deadlines and offer terms
Every campaign uses a fixed deadline shared across visitors. After the deadline, it hides or shows your chosen expiry message. Chronivelle displays your message; it does not create discounts, change prices or enforce checkout promotions. Configure those separately in Shopify.
Edit, disable or remove
Save edits as drafts, then publish when ready. Disable removes a campaign from published configuration and keeps the draft. A disabled draft can be deleted from the app. To uninstall, use Shopify admin’s app settings. The app processes Shopify’s uninstall notification to remove its stored drafts and installation record.
Current release
Chronivelle supports scheduled floating bars and inline product countdowns, product targeting, colors, links and expiry messages. It does not currently include recurring schedules, visitor-specific timers, analytics, A/B testing or paid plans.